*Indicates required field DEAR VALUED CUSTOMER, Your Satisfaction with Panasonic is very important to us! We continuously strive to improve customer satisfaction! If you have a few minutes, please answer the following questions. Your answers will help us determine what we do right and those areas that need improving. Thank you for your valuable time and your support! Company name Location Department Survey questions Questions Strongly agree 100% Agree 80% Somewhat agree 60% Somewhat disagree 40% Disagree 20% Strongly disagree 0% N/A 1. Panasonic products offers good price quality ratio 100% 80% 60% 40% 20% 0% n/a 2. Panasonic offers a good range of products 100% 80% 60% 40% 20% 0% n/a 3. Panasonic supplies good quality product 100% 80% 60% 40% 20% 0% n/a 4. Panasonic develops innovative products 100% 80% 60% 40% 20% 0% n/a 5. Panasonic offers useful product information (website, brochures, catalogues) 100% 80% 60% 40% 20% 0% n/a 6. Product certification is easily available 100% 80% 60% 40% 20% 0% n/a 7. Customer complaints are handled in a proper way 100% 80% 60% 40% 20% 0% n/a 8. Panasonic offers good after-sales support 100% 80% 60% 40% 20% 0% n/a 9. Panasonic employee are customer friendly 100% 80% 60% 40% 20% 0% n/a 10. Order administration as expected 100% 80% 60% 40% 20% 0% n/a 11. Sales contact is easily contactable by phone / email 100% 80% 60% 40% 20% 0% n/a 12. I have close relation with my sales contact 100% 80% 60% 40% 20% 0% n/a 13. My sales contact understands my business needs 100% 80% 60% 40% 20% 0% n/a 14. I can trust information I get from my sales contact 100% 80% 60% 40% 20% 0% n/a 15. Generally my goods arrive on time (commit date / lead-time) 100% 80% 60% 40% 20% 0% n/a 16. My goods arrive in good and safe condition 100% 80% 60% 40% 20% 0% n/a 17. Overall I’m satisfied with Panasonic 100% 80% 60% 40% 20% 0% n/a Which certificates do you expect from Panasonic: ISO 9001 ISO 14001 ISO 27001 IATF 16949 TISAX Other... Enter other... Additional comments / requests Fields marked with * are required. I have read the privacy policy and accept it.*
