Service
Service for Panasonic laser welding systems
Service. Worldwide.
It begins with a first-class consulting and extends to a worldwide spare part delivery. Panasonic's service is characterized by high quality. Our customers benefit from a service network spanning the globe and from the intensive support provided by highly experienced experts.
All Panasonic services at a glance
Customer consulting
All steps – from the first contact until after the commissioning – are accompanied by us: What good service means to us above all is providing empathetic customer assistance. Our team of consultants, application engineers and technical support staff will be available to answer detailed questions from the very start. We set great stock in building trusting relationships. We carefully nurture the partnerships we develop with our customers.
Feasibility study
We take on every challenge. Before giving you with a product recommendation we will conduct a profound feasibility study. Depending on the specifications, we test the welding results for tensile strength and airtightness, and execute microscopy analyses.
We take on every challenge. Before giving you with a product recommendation we will conduct a profound feasibility study. Depending on the specifications, we test the welding results for tensile strength and airtightness, and execute microscopy analyses.
Panasonic’s central European laboratory is manned by experienced, highly qualified experts who analyze which plastic parameters offer the optimum quality and weld strength for your particular application. We process every inquiry without delay.
Fill in the request form and send it together with your samples to:
Panasonic Industry Europe GmbH
Laser Marking and Processing Laboratory
Maria-Merian-Strasse 7
85521 Ottobrunn
Germany
Project consulting
Our team of consultants, application engineers and technical support will be available from the very start. Working together with the customer, we unerringly determine which type of laser marking is appropriate. Panasonic is not only responsible for technical innovations, but for integrating them into existing concepts. Impressive results are achieved on the strength of conscientious project consulting.
Installation
You can utilize Panasonic’s laser welding systems as manual manufacturing workplaces or implement them into your production line. During the installation, we pay particular attention to the existing facilities and conditions in the production environment of our customers. The specially trained employees at the Panasonic Service Center take care of installing the systems to ensure a smooth, reliable commissioning process.
Training
Our experts make sure that the full range of possibilities offered by a Laser Welding System are understood and harnessed at your facility. The course can take place according to your wishes, either on site in your company or in the Panasonic laser laboratory. Your employees will get an intensive training and will learn all functions and required parameters for a trouble-free and autonomous handling of the system. The training of our experts focuses on detailed process flows during welding, on running operations, maintenance and on the software usage for the laser welding systems.
Maintenance
Every sold laser welding system establishes a long-term and valuable relationship between you and Panasonic. On request, our Service Center undertakes all maintenance work and other services for your laser welding system. This way, a continuous and smooth operation of your laser welding systems can be guaranteed in advance and unplanned machine downtimes are prevented. Select you individual service package depending on your requirements and have better control of your running costs.
If your Laser Welding System fails, we prepare a cost estimate/error log (subject to a charge). Based on that report we identify the most economic way for the necessary repair of the device.
When claims come up, i. e. due to technical failure, faulty shipping, deviations in delivered quantities or transport damages, please contact our service team directly to enable a quick processing. In this case, please use this return form.
Support
At Panasonic, providing fast and flexible support is both a matter of course and an established practice. Our technical support is performed by highly qualified and certified service technicians. They offer competent assistance for all laser welding systems and accessories. You can expect to receive both advice and material assistance from an experienced service team.
Initial orders by phone and service technician deployment requests can be made at any time.
Service telephone: +49 (0) 89 45354-2251
Spare Parts
We want our customers to be able to fully concentrate on their core business. We want to ensure your production processes and therefore offer different service packages with maintenance and spare part delivery options. Profit from our worldwide spare part service and the optimum product quality of Panasonic original parts – we will supply them in a very short time.
Downloads
| Name | File type | Size | Date | Language |
|---|---|---|---|---|
| Brochure: Laser Systems - Service | Catalog, Brochure | 2 MB | 01.03.2024 | de |
| Brochure: Laser Systems - Service | Catalog, Brochure | 2 MB | 01.03.2024 | en |
| Spare Parts List | Catalog, Brochure | 480 KB | 01.04.2024 | en |
| Form: Sample Welding Request | Other, Form | 161 KB | 06.05.2022 | de |
| Form: Sample Welding Request | Other, Form | 156 KB | 06.05.2022 | en |
| Form: Service Request | Other, Form | 814 KB | 01.12.2022 | de |
| Form: Service Request | Other, Form | 811 KB | 27.10.2022 | en |
