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Customer satisfaction survey

If you have a few minutes, we would appreciate, if you could please answer the survey.

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DEAR VALUED CUSTOMER,

Your Satisfaction with Panasonic is very important to us!

We continuously strive to improve customer satisfaction!

If you have a few minutes, please answer the following questions. Your answers will help us determine what we do right and those areas that need improving.

Thank you for your valuable time and your support!

Company Name

Location

Department

Survey Questions

Questions	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
1. Panasonic products offers good price quality ratio	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
2. Panasonic offers a good range of products	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
3. Panasonic supplies good quality product	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
4. Panasonic develops innovative products	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
5. Panasonic offers useful product information (website, brochures, catalogues)	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
6. Product certification is easily available	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
7. Customer complaints are handled in a proper way	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
8. Panasonic offers good after-sales support	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
9. Panasonic employee are customer friendly	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
10. Order administration as expected	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
11. Sales contact is easily contactable by phone / email	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
12. I have close relation with my sales contact	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
13. My sales contact understands my business needs	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
14. I can trust information I get from my sales contact	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
15. Generally my goods arrive on time (commit date / lead-time)	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
16. My goods arrive in good and safe condition	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A
17. Overall I’m satisfied with Panasonic	Strongly agree 100%	Agree 80%	Somewhat agree 60%	Somewhat disagree 40%	Disagree 20%	Strongly disagree 0%	N/A

Which certificates do you expect from Panasonic:

ISO 9001

ISO 14001

ISO 27001

IATF 16949

TISAX

Other…

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Customer satisfaction survey