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Service & trainings for Automation

To ensure that our customers get the best out of our products and solutions we provide a complete package of services.

Services that make a difference

With a high-end engineering expertise in the sectors of Mobility, Living Space and Business, Panasonic Industry is an innovative and trusted partner for customers all over Europe. Committed to pursuing new values through innovation across divisional lines, we use our technologies to create a better life, a better world for our customers.

Panasonic Industry Europe’s portfolio covers products for modern factory automation for the Industry 4.0, key electronic components, devices, modules and software, up to complete solutions for manufacturing lines across a broad range of industries. This holistic expertise along the entire value chain combined with a culture that focuses on our customer’s needs enables us to provide customized solutions beyond the products alone.

To ensure that our customers get the best out of our products and solutions we provide a complete package of services. Our experienced sales engineers, product specialists, product management and technical engineers consult on any new project and provide our customers with recommendations for the ideal products and solutions for each individual task. That is the reason why products and solutions of Panasonic Industry are considered highly reliable.

Our service offers

Panasonic Academy

Training

Panasonic Academy

We offer tailor made trainings for every state of knowledge and for every need: inhouse-, online- or pay-as-you-go seminars.
3 years warranty

3 Year Warranty

We will offer a 3-year warranty for many automation products.
Return form teaser

Technical requests

Return form

Returns of defective articles for the product group automation products.

Product & project consulting

Product & project consulting

Product objective: Competent advice during project planning and assistance in product selection.

Product description: Sales engineers are consulting projects during the design in phase with optional support from inhouse sales, product specialists, product management and technical engineers.

Customer benefit:

  • Competent service to address individual challenge
  • Our customer receives a solution and not just a product
  • We ensure the optimal product for the given tasks
  • We provide alternative products, in case it would be a better solution with additional features, for example

Feasibility studies

Feasibility studies

Product objective: Technical verification and feasibility analysis ofcustomer requests.

Product description:

  • Sampling according to customer requirements in our central European laboratory
  • Product selection and recommendation
  • Definition of parameter settings and application solutions
  • Detailed feasibility report with product recommendation

Customer benefit:

  • Qualified proof of feasibility by Panasonic Industry application experts
  • We provide processed samples if possible
  • State of the art equipment and testing tools in our laboratories
  • Detailed feasibility documentation incl. product selection and recommendation
  • Feasibility studies reduce risk of choosing the wrong components or products
  • Backup data storage
  • Feasibility report can also include videos, samples, pictures, …

Local laboratory tests

Local laboratory tests

Product objective: Multiple laboratories for analysis

Product description:

  • Temperature and humidity test
  • Optical inspections (Surface structures and measurements)
  • Electrical test
  • DMC Code Verification
  • Product selections
  • UV Spectroscopy
  • Laser transmission measurements

Customer benefit:

  • Possibility to visit and join the laboratory test
  • Enhanced services from a single source

Customizing

Customizing

Product objective: Customization of Panasonic Industry products according to customer specific requirements

Product description:

  • Customized cabling and interfacing
  • Re-packaging for immediate customer use
  • Customer specific mounting of connectors on Panasonic Industry sensors
  • Application specific setting of sensors
  • Sensors bundled with PLC/HMI as a solution

Customer benefit:

  • Fast installation due to plug & play products
  • Tailor-made products according to your individual requirements
  • Reduction of assembling costs

Installation support

Installation support

Product objective: We support our customer with the installation on Panasonic Industry products

Product description:

  • Analyzing the installation
  • Putting the Panasonic Industry related parts to service
  • Fixing bugs and solving problem on time

Customer benefit:

  • Direct contact to the Panasonic Industry experts
  • Saving time to finish the installation
  • Ensuring the optimal functionality after the installation
  • Our customer can be sure that the machine will be ready on time

Hotline support

Hotline support

Product objective: Hotline service (Level1) for European customers

Product description:

  • Support service for all Systems & Solutions products
  • Reachable during regular business hours

Customer benefit:

  • Highly trained technicians on the line
  • Support in local language
  • Fast problem solving
  • Clear and understandable information
  • Hotline is free of charge
  • Regular and professional feedback about status of problem solving
  • Close customer communication in case of more complex problems

Remote support

Remote support

Product objective: Fast remote diagnosis and problem solving via phone or TeamViewer

Product description:

  • Competent Europe-wide support by service experts via TeamViewer
  • Direct access to customer’s computer/installation on site for live problem demonstration
  • On site diagnosing and problem solving in collaboration with customer’s contact person

Customer benefit:

  • Direct support by experienced Panasonic Industry service experts
  • Worldwide support and high machine availability through remote diagnosis
  • Significant cost savings by avoiding travel costs and long downtimes
  • No costs and efforts for the return of products to Panasonic Industry

Hardware & software support

Hardware & software support

Product objective: Qualified support by experienced hardware and software experts

Product description:

  • Competent support by experienced hardware and software developers
  • Professional engineering equipment incl. test laboratories
  • Bug fixing via customer specific hot fixes
  • Evaluation of customer specific requests

Customer benefit:

  • Reliable hardware/ software solutions for your application
  • Direct support by experienced Panasonic Industry developers
  • Direct added value from our professional test laboratories and equipment
  • Fast and direct update for minimal downtime
  • Level 3 support directly from the developers

Inhouse repairs

Inhouse repairs

Product objective: Ensuring a fast and high-quality error analysis and repair

Product description:

  • Error diagnosis: Function test, error analysis, diagnose report
  • Determination of repair costs: detailed cost estimate
  • Repair: Function check, error analysis, troubleshooting, function test
  • Repair report: Detailed error report will be provided

Customer benefit:

  • Professional repair by Panasonic Industry Service Center
  • Comprehensive repair or new purchase recommendation
  • Cost security and quick price determination through cost estimate
  • Our direct contact to the development departments ensures thorough improvements in case of errors or repairs

Warranty & claim handling

Warranty & claim handling

Product objective: Extended warranty. Ensuring a fast and high-quality error analysis and repair

Product description:

  • Supply of original replacement and wear parts
  • Extended warranty period of 3 years for all factory automation products (for Laser Markers: 2 years)

Customer benefit:

  • Free pick up from the customer
  • An interface for all material returns
  • Time savings in the complaint processing
  • Fast and easy digital warranty & claim handling
  • Faster determination of errors in the event of a complaint
  • Extended warranty beyond 24 months
  • Direct contact to the technician at the service center
  • First report within six working days

Discontinuation consulting

Discontinuation consulting

Product objective: Qualified consulting for easy replacement of discontinued parts and to ensure continuous product availability

Product description:

  • Professional consulting in order to find an adequate substitute for obsolete parts at the end of the product lifetime
  • If required: update to the latest technology

Customer benefit:

  • The right substitute for your product and solution
  • Qualified consulting by experienced Panasonic Industry service experts
  • Continue production due to longer product lifetime
  • Significant reduction of expenses for a redesign
  • Service can also take place directly at the customer