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Service for Robot & Welding

We are there for our customers even after completion of the purchase. By using one of our systems, you have opted for a premium product that also allows you to benefit from our customer service.

Maintenance

pwse.service@eu.panasonic.com

Problems requiring service are a rare exemption. However, if a component does need to be replaced, our customers will receive comprehensive help from our qualified experts at our Panasonic Service Center.

  • Request service staff for maintenance (incl. spare parts)
  • Service contracts

Please send us your e-mail:

[email protected]

Repair

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Problems requiring service are a rare exemption. However, if a component does need to be replaced, our customers will receive comprehensive help from our qualified experts at our Panasonic Service Center.

  • Request service staff for repair (incl. spare parts)

Please send us your e-mail:

[email protected]

Electrical safety inspection and validation

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European law requires companies to maintain electric equipment. We will provide you with the necessary support: Electrical safety inspection & validation.

  • Visual inspection
  • Electric testing
  • Functional testing
  • Documentation

Please send us your e-mail:

[email protected]

Support / technical support

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We offer a variety of service packages with maintenance options.

Panasonic Industry service agreements include a variety of services and run over a pre-defined period of time.

  • Telephone support
  • Fault and error messages
  • Technical support
  • Technical queries

Our 24h hotline

Phone: +49-2131-60899 420

  • Direct contacts available 8:00 a.m. to 5:00 p.m.
  • Emergencies 5:00 p.m. to 8:00 a.m.

Please send us your e-mail:

[email protected]

RetroFit / upgrade

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Your robot is sustainably upgraded to the latest version. Important Panasonic components are replaced by experts ensuring that your generation G3 welding  robot continues to operate reliably.

  • Replacement of various motors
  • Inspection of hose assembly and burner
  • Software update
  • Provision of collection and return shipment services

Please send us your e-mail:

[email protected]

Welding application

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Our highly professional welding robots will help you to achieve a very high rate of flexibility and reliability. This is what we offer you:

  • Small series production of up to 300 parts
  • Max. part length of 100cm
  • Programming support
  • Welding program optimization

Please send us your e-meil:

[email protected]

Spare parts

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We supply original Panasonic spare parts in the shortest amount of time. High plant availability help you to plan your productivity.

  • Checking spare parts availability
  • Repair processing
  • Original Panasonic spare parts

Please send us your e-mail or give us a call:

[email protected]

Phone:+49-2131-60899 300

Find our service brochure here

Name File type Size Date Language
Service Broschure Robot and Welding Catalogue, Brochure 5MB 05.11.2020 English
Service Broschuere Robot und Welding Catalogue, Brochure 5MB 04.11.2020 German