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Home IoT FAQ

System, construction, implementation and more

Before introducing the system

Question Answer
What type of system is the Panasonic Home IoT? Panasonic Home IoT is a new smart home system Panasonic provides. This system offers the following functions.
-Measuring power consumption in your home and estimating the amount of power usage.
- Simulating a case where a PV module, storage battery unit, etc., are introduced to the system.
-Measuring temperature/humidity and reporting the ventilation condition.
The system will be linked to additional pieces of equipment in future.
What can you do after purchasing the Panasonic Home IoT system? -Measure power consumption in your home and estimate the amount of power to be used.
- Simulate a case where a PV module, storage battery unit, etc., are introduced to the system.
-Measure temperature/humidity and create a report on the ventilation condition.
Do system apps cost us money? You can use the apps for free.
In what way is various data displayed on apps managed? Those pieces of data are stored in Panasonic’s cloud server. Specifically, they are stored in a server in Germany. When you use an app, the system puts an app screen on a display, using stored data.
Is data stored in a cloud server handled in conformity to GDPR? Yes, they are handled in conformity to GDPR. To know the details about the data handling, check your smart phone app’s “Privacy Notice”.
We would like you to train us in constructing the system. Is there any chance for us to receive this training? Basically, we don’t dispatch personnel to give contractors training. However, if you know a Panasonic sales agent in charge of solar power sales, we advise you to contact the sales agent. The sale agent will get back to you soon.
What kind of equipment do we need to run the system? What equipment should we purchase? To visualize power saving/consumption, you have to purchase the Home IoT Gateway and Power Measuring Unit. If you want to monitor temperature/humidity changes as well, you should purchase the Temperature/Humidity Senor.
In what countries are the system sold? As of August 2020, the system is sold in Germany only. We are planning to gradually expand its sales to other countries. We will inform you of our sales plan on our website as soon as we set the plan.
What equipment is interlinked with Home IoT? As of August 2020, the following pieces of equipment are interlinked with Home IoT.
-Power Measuring Unit MKG1500-DE (Panasonic product)
-Temperature/Humidity Sensor MKG1301913 for use in the indoor environment (Panasonic product)Temperature/Humidity Sensor MKG1302913 for use in the outdoor environment (Panasonic product)
Do you have a plan to link other company’s equipment to the system? Yes, we do. We are planning to link other company’s equipment to the system step by step.
What equipment are you planning to connect to the system? We have a plan to incorporate equipment related to energy, indoor air quality, and security, etc., into the system to expand user applications offered. We will announce specific pieces of equipment to be connected to the system in due order at the proper time. 
In a case where a new function is added to the system after purchasing the system, can the new function be added? Home IoT Gateway has a firmware updating function. When a new function is added to the system, therefore, you can update the firmware for free, using the Home IoT Gateway.
* If the Home IoT Gateway’s firmware updating function does not work out, you may have to buy an optional product, such as a communication adaptor.
On which OS do the smart phone apps used for the system run? They run on both iOS and Android. The system is compatible with the following versions of OS. We nevertheless advise you to use the latest version of OS.
-iOS: version 11 or higher
-Android: version 5 or higher

Construction

Question Answer
How do we download smart phone apps? Search for apps on the Google Play store or the iOS App store, using the keywords “Panasonic Home IoT”.
Are explanatory materials/data on system construction available? You can check construction procedures, using your smart phone app. So, use the app.
In addition, our website provides a PDF file of construction procedures and video showing the procedures. If you need these, download them from the website.
Does using an app for construction purposes costs money? You can use the apps for free.
We set up a product to be installed in a customer’s house using our smart phone app. Does the app store the setting information, etc.? If you use a construction app without logging in to the system, the app does not save any setting information at all.
In the case of using an app for construction purposes, are we allowed to use the same app for setting up work at multiple houses? Yes, you are. Since your construction app saves no setting information when it is used without logging in to the system, you will have no problem when using the same app for setting up work at multiple houses.
What should we do when CT cables are too short to connect equipment? Use separate extension cables.
One extension cable MKG1540-DE (1m) is equivalent to one CT cable. So you need three extension cables when you intend to add the cable length equivalent to three CT cables.
What should we do when we find no installation space except a DIN rail on the lowest part of the system? Move a breaker and other equipment to create a space where the Power Measuring Unit can be placed.
If possible, set a separate switchboard.
What should we do when power is displayed incorrectly in the following manner?
Examples)
-“0 kW” is displayed constantly.
-The amount of power sold and the amount of power bought are displayed in reverse.
-Power created by the PV module is not displayed.
-The amount of discharge from the storage battery and the amount of charges stored in the storage battery are displayed in reverse.
-Differences between the readings on the power meter and actual power measurements are large.
-Differences between readings on the power controller and storage battery and actual power measurements are large.
Check whether the CT cables are routed correctly.
Check the CT cables’ connections (connectors, clamps, etc.), setting locations, and directions.
What should we do when wireless registration of the system fails? Move the Smart Home Gateway to a location where your smart phone has a wireless link to the Gateway.
What should we do when wireless communication with the Smart Home Gateway becomes impossible? Move the Smart Home Gateway to a location where your smart phone has a wireless link to the Gateway.
What should we do when an error LED turns on? Turn off the breaker for the power supply connection once, and then turn it back on.
If the error LED is still on, there may be a failure in the system.
What should we do to add the  function to measure PV power generation and storage battery capacity? Please carry out construction work according to “Setup the Power Measuring Unit” described on the "Installation Guide".
Can Panasonic Home IoT be used as an IT ground system? This system can be used safely only when its N-phase line is grounded.
Do not use the system in an IT ground configuration.
What is a method of registering a new Smart Home Gateway?  Please carry out construction work according to “Add / delete / replace a device” described on the "Installation Guide".
The system requires us to make a Panasonic ID. What is a Panasonic ID? It is an ID you need to use this app safely. Clicking a link in the app navigates you to an ID creation screen. Please make your ID on this screen.
I have forgotten the password for my Panasonic ID. Reset your password in the “forgot password” space on the log-in page.
I have a mobile internet environment in my home. Can I use the system through the mobile internet environment? You can’t. You have to subscribe to a broadband fixed line service (ETTH, CATV, ADSL, etc.).

Implementation

Question Answer
I would like to use a system app on several smart phones. It is possible? It’s possible. However, you have only one Panasonic ID registered with the system. So, you have to log in to the system using the same Panasonic ID.
An error message appears when the app is running. What should I do? A list of error codes and methods to deal with errors are specified in “* Panasonic Home IoT
Smartphone App Guide”. See the list for reference.
Can I confirm visualized records of power consumption? What are the periods for the records taken? On the energy screen, you can confirm four graphs showing daily power consumption, weekly power consumption, monthly power consumption, and yearly power consumption, respectively.
These graphs show power consumption in their specified periods, respectively, in the following manner.
-Daily power consumption graph: daily power consumption for the past 7 days
-Weekly power consumption graph: weekly power consumption for the past 5 weeks
-Monthly power consumption graph: monthly power consumption for the past 12 months
-Yearly power consumption graph: yearly power consumption for the past 10 years
In what way is CO2 emission calculated? You need to set a CO2 emission rate (g/kwh) on the system app’s setting screen.
The setting screen in a default mode shows you an average CO2 emission rate in a target country as of 2017. 
How are electricity charges calculated? You need to set electricity charges on the system app’s setting screen.
Referring to a detailed statement sent from the power company, enter the yearly basic charge and the pay-per-consumption charge.
The current electricity fee plan charges me different electric fees in different time zones. Does the system handle such an electricity fee plan? As of August 2020, it cannot handle such an electricity fee plan.
* We are discussing the possibility if a system with improved functions can handle that type of electricity fee plan.
The energy screen does not display estimated values in the vertical section. Why does this happen? Estimating the amount of power to be used requires analyzing data of at least 5 days. For this reason, you will see no estimated values on the screen until 5 days after you start using the system.
What algorithm is employed to simulate the effects of the PV power module and storage battery? We use a Panasonic’s original algorithm that has been created based on our experience from development, sales, and maintenance of the PV power generation and storage battery systems.
What algorithm is employed to display a ventilation notice? It is a Panasonic’s original algorithm that has been created based on our experience in the ventilation businesses.
Does opening/closing windows as the ventilation notice instructs me to do, rid mold from my room? The ventilation notice just tells you the right time to ventilate your room. It does not guarantee that you will have no mold in your room when following its instructions.
Some of the characters displayed by the app are missing. Is this a problem with the app or something? If you are using iOS version 13, replace it with the latest version and run the app again. It has been reported that iOS version 13 may cause a display problem once in a while.
* If you have a display problem caused by another version of iOS, please contact our customer service counter.
What messages does the message function send to your smart phone? Your smart phone receives notices from Panasonic, reporting errors in equipment connection, and so forth.
Does the electricity charge displayed by this app match the electricity charge billed by the power company? The amount of electricity used and the electricity charge the app displays on the screen are estimated figures. So, they may be different from the electricity bill sent from the power company.
How frequently is power data displayed by the system app updated? It is updated at every hour.
How frequently is temperature/humidity data displayed by the system app updated? Data from an indoor temperature/humidity sensor is updated at every 10 minutes, while data from an outdoor temperature/humidity sensor is updated at every 15 minutes.
Pressing the “refresh” button on the temperature/humidity sensor causes it display temperature/humidity data for the current point of time.
I have a problem with establishing Wi-fi connection. *(This question is under review.) Have you changed an SSID or password to a WLAN router? If so, go to “Menu”, to “Gateway”, and to “Network Settings”, where you can reset the router.
I see non-measured figures displayed on the instantaneous value screen. What do I do with that? There is a possibility that past setting data has remained in the app. Log out from the app and then log in to the app again to check the screen.
The IAQ screen displays no weather report data. Check the app’s country/zip code setting screen to see if the correct zip code is entered on the screen.
I’d like to quit using the service. What should I do? You will find the “Cancellation” button in the app. Press the button and carry out the withdrawal procedure.
What will happen to my data stored in the cloud server after I withdraw from the service package? After you withdraw from the service package, all the data will be deleted within 30 days.
Energy data and temperature and humidity data don't update. Check that your Gateway is connected to the internet. If location data (country) has been changed, you will need to logout from the App menu screen and login again.

Others

Question Answer
I’m planning to move into another place. Will the system work fine at my new residence? As of August 2020, relocation in Germany causes the system no problem. If you move into another country, however, you will have no support for the system.
I cannot replace the temperature/humidity sensor with a new one. Are you trying to use a sensor registered in the past, as a replacing sensor? A sensor registered once in the past cannot be used as a new sensor to replace the old one. If you want to use an already registered terminal in another room, forget using it as a replacement and give the room a new name. That way, you can use the registered terminal without problem.
I have updated a piece of equipment but the app’s screen does not show the latest condition of the equipment. You have to troubleshoot to solve this situation. On your app’s menu, choose “Log out” to log out from the system. Then, log in to the system again to see what happens.